Home
Features
Guard Scheduling GPS & Geofencing Patrol Management Incident Reports Timesheets & Payroll Alerts & Notifications
About us
Why GeoGuard Pro FAQ Contact Support Start Free Trial Log In →
Support

We're Here to Help

Geo Guard Pro support is fast, human, and actually helpful. No chatbots. No ticket black holes.

Avg. 4-min live chat 2-hour email response Free onboarding
Get Support

Contact Us Any Way You Like

Choose the channel that works best for you. All channels are staffed by real humans.

Live Chat

Available in-app and on our website.

geo-guard-pro.com
Avg. 4 minutes

Email

Drop us a message anytime.

support@geo-guard-pro.com
Within 2 business hours

Phone / WhatsApp

Speak to someone directly.

+92 317 3532894
Immediate (during hours)

Knowledge Base

Self-service articles and guides.

support@geo-guard-pro.com
Self-service, 24/7
Support Hours

When We're Available

All times are EST. Emergency support is available outside these hours via WhatsApp.

Day Hours (EST)
Monday - Friday 8:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed - emergency panic button support only
After-hours emergencies: Use the in-app panic button. For system outages, WhatsApp +92 317 3532894 for on-call support.
Scope

What We Help With

Free support covers everything inside Geo Guard Pro. Here's what's included and what's not.

Free support includes:
  • Account setup and onboarding
  • Training for managers and guards
  • Troubleshooting GPS or check-in issues
  • Payroll integration setup
  • Exporting data and reports
  • Billing and subscription questions
We do NOT provide:
  • Hardware support (your phone or tablet issues)
  • Your company's internal policy advice
  • Modifying your payroll system (we help with our side only)
Onboarding

Onboarding Support - Free for All Customers

When you sign up at geo-guard-pro.com, we personally walk you through every step.

1

Account Setup

Configure your company, sites, and geofences exactly how you need them.

2

Schedule Creation

Build your first shifts or import existing data from spreadsheets.

3

Guard Training

15-minute group session for your team - covers check-in, patrol scan, and panic button.

4

Supervisor Dashboard

Reports, live map, and alert configuration for your management team.

5

Payroll Integration

Connect to ADP, Gusto, or QuickBooks - or set up manual export.

Estimated onboarding time: 1-2 hours total. We work around your schedule.
Self-Service

Self-Service Resources

Prefer to figure it out yourself? We've got you covered 24/7.

Knowledge Base

Video Library

  • Getting Started for Guards (3 min)
  • Scheduling for Supervisors (8 min)
  • Running Reports (4 min)
  • Setting Up Geofences (5 min)

Downloadable Guides

  • Quick Start Guide (PDF)
  • Manager's Handbook (PDF)
  • API Documentation (for developers)
Feedback

Report a Bug or Request a Feature

We review every report. Popular features are added to our roadmap quarterly.

Reporting a Bug

Contact us at support@geo-guard-pro.com or WhatsApp +92 317 3532894 and please include:

  • Your account name
  • Device model and OS version
  • Steps to reproduce the issue
  • Screenshot or screen recording (if possible)

Feature Requests

Send your ideas to support@geo-guard-pro.com.

We read every request. Highly-requested features are prioritised and added to our roadmap every quarter.

Ready to Get Started?

14-day free trial. Free onboarding. Real humans on support.

WhatsApp: +92 317 3532894
Live chat: Available on website & in app